Case Study

Fettes College

“I found dealing with Pick Protection easy. Everything is well set out with easy-to-follow guides and products. The price point is very achievable for most businesses. Long term we have peace of mind that if our staff have any issues, they will be able to get help quickly. I would have no hesitation in recommending Pick Protection for your Lone Worker needs.”

Andy McGowan, Head of Security

Keeping Fettes College staff safe and accounted for at night

Fettes College is a leading independent boarding and day school in the heart of Edinburgh. It is renowned for academic and sporting excellence and boasts a 90-acre campus.

The problem

We first identified the need for a Lone Worker product after one of our staff had a heart attack at home. The thought of this happening at work would have arguably had a different outcome. My team are generally safe during daytime hours with many colleagues around, but this is not the case during night-time hours.

We then began to look at the concept of Lone Working and the duty of care we have to our staff. Not taking this clear opportunity to obtain a Lone Worker solution would leave staff vulnerable when working alone.

The solution

We have implemented Pick Protection’s PG Smart App and PG Click for our security team and have also obtained Pick’s PG Pebble device for our housekeeping and nursing staff.

My security team find using the app very easy and intuitive. On a few occasions they have been contacted by operators at Pick’s Alarm Receiving Centre after activating alarms from their phone in error and they commented how helpful the staff were. Now that we have been using the solution for a while, and my team are more used to it, it is something that is in the background and gives them reassurance when working alone.

As the team manager I find the PG Cloud portal very helpful. I access this on both my work computer and my home iPad. I do not play “Big Brother” but regularly check my team are using the devices properly. On a few occasions I have lost communication with my staff and could find their location and movement on the portal. This identifies known radio black spots.

The outcome

Employing Pick Protection’s easy to implement lone worker solutions has solved the wider issue for us. While there was some initial resistance from staff, with concerns they were being tracked “Big Brother” style, referring them to the clear documentation soon helped alleviate this.

We looked at various options, many of which were similar. What I found with Pick was that there were clear instructions, great management system, friendly advice without the hard sell and consistent and regular communication. We were offered an extended trial which was a huge benefit to us and helped us decide on which teams should use the PG Pebble and which should use the PG Smart App.

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