Meeting safety requirements with an easy-to-implement 

Based in North Yorkshire, Selby District Council provides a wide range of services to the local community. They had a requirement for a council-wide lone worker solution to be put in place to ensure the safety of their employees in a number of different roles.

The Problem

Selby District Council were using an old buddy style system that had several flaws from a resilience perspective. Pick Protection’s solution has enabled the Council to employ a system that takes advantage of technology we already have in place, to ensure we have a reliable, safe solution for our staff when working alone. Without this solution we would still be using the previous buddy system that doesn’t offer the failsafe option that the Pick solution provides.

The Solution

The PG Smart app was easy to install across the Council. The very helpful Customer Success team at Pick worked with us to resolve any teething issues, quickly adapting the system to suit our requirements.

The PG Cloud portal included with all of Pick’s solutions is extremely user friendly. Administrators can access all the information they require, whether running reports, updating staff details, or moving staff between different departments within the organisational structure. The reports produced enable us to target people who aren’t using it as expected and address the reasons why.

Although it was easy to implement, as expected, there were some small internal hurdles with employees getting used to change and doing something new. In addition, some staff feared they were being “tracked”. These hurdles were overcome with clear communication, support and face to face training that we undertook jointly with the Pick team. Working closely with Pick during the implementation phase ensured that everything went as smoothly as possible without any interruption to employees’ daily responsibilities.