Following the previous blog post on microchips, this post discusses how to increase adoption of existing lone worker solutions. Solutions must be unobtrusive to ensure employee trust and high usage of the system.
Organisations put significant effort and budget into providing personal safety systems to lone workers who have roles that put them at risk of verbal or physical attack. Getting value on this investment depends entirely on whether staff use these systems consistently.
An effective training programme to ensure staff know how to use the system is the first step but doesn’t necessarily overcome the ‘big brother’ fears that often prevent them from actually being used in practice.
HR teams and Health & Safety Managers need to go further to convince staff that their data is being collected, stored and used in ethical and appropriate ways - that are in the interests of keeping an employee safe.
There are a few simple rules that will improve usage and adoption rates for your lone worker safety system:
1. Genuinely act in good faith - be open and honest with staff about ALL data that will be collected and how it will be used. Organisations often think that they can secretly collect more employee data and staff won’t find out. They will, and when they do trust is destroyed.
2. Engage staff at the outset - ask them what they are afraid of (anonymously if that helps gather more honest feedback).
3. Act on the responses you get, to create a customised technology solution that addresses staff fears. Build controls and rules into the system that prevents unethical use. For example, no location data collected when staff are not on shift, or out of office hours.
4. Create and publish a lone worker data charter - which acts as a contract between lone workers and their employer, and promises what data will and won’t be used for. For example, guarantee lone worker system data will never be used in a disciplinary hearing or in an employment dispute tribunal. Never break these promises, however tempting.
5. Don’t just tell them - show them the system that managers will be using, to reassure and demonstrate the data collected and the limits built into the system. Seeing is far better at convincing than just being told.
At Pick Protection, we have worked with our clients to develop a market leading programme that aims to increase usage and adoption rates for our lone worker security systems.
To find out more about how you can protect your lone working employees, and get a better return on your lone worker safety budget, get in touch here.